Language Navigators

The Language Navigator helps them navigate the environment, from parking lot to receptionist check-in, to appointment room, and advocates for an official interpreter from the service provider.

If the clinic does provide an interpreter, the Navigator attunes to the quality of the interpretation provided, taking notes when misinterpretations occur, instances of verbal abuse, or all-out neglect (ex: when an interpreter refuses to communicate a patient's question). The Navigator intervenes if the situation goes poorly, and ensures that the patient understands doctor's instructions. They help with post-appointment activities, like filling prescriptions at the pharmacy or following up on referrals.